Lloyds TSB Bank Case Study
Mr P contacted Scottish Claims in November 2009. He had a current loan with Lloyds and had a PPI policy with the loan. Mr P did not have the loan agreement.
Scottish Claims contacted Lloyds and requested a copy of the loan agreement. On receipt we established Mr P had purchased a PPI policy which had beer added on to the loan. Mr P was a member of the armed forces and had no need for the policy. He also felt that he had no option but to to agree to take the policy at the time.
Scottish Claims were satisfied that Mr P had been mis-sold the policy and issued a complaint. By April 2010 Scottish Claims had recovered over £8000 for Mr P. The loan was also renegotiated and Mr P’s loan repayments were reduced by £100 per month for the remainder of the loan.
What to do next?
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