HSBC Bank Case Study
Mrs Z contacted Scottish Claims in September 2009 in relation to a series of three loans which she had taken out with HSBC between 2003 and 2006. She had been sold Payment Protection Insurance with each loan. Mrs Z had arranged each loan in her branch and had been strongly advised in relation to each loan that she needed to take Payment Protection Insurance with the loans. She did not have copies of the loan agreements.
By the time she instructed Scottish Claims, all of the loans had been paid off. We were satisfied however, that amongst other reasons, the fact that Mrs Z was employed by the NHS as a nurse and received full sickness pay during any sickness absence, that she had no need for the policy. We were also satisfied that the sales persons for HSBC had not properly explained the Policy they sold.
Complaint letters were issued to HSBC in July 2009 and in October 2009 we recovered £3,829.00 for Mrs Z, this sum being the amount that she had paid for the Payment Protection Policies during the course of the loan, the amount that she had been penalised in relation to not receiving a full rebate when settling her loans early plus interest for loss of opportunity.
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